Appointments

Can another health professional help?

Sometimes a GP may not be the most appropriate healthcare professional to deal with your ailment. Other professionals such as pharmacists, opticians and dentists may be better placed to help. Please click on the links below for further information.

GP Appointments

We offer both On-the-day and Routine (i.e. advance bookable) GP appointments. Our appointments are released at 08:30 each day, and can be booked from this time onwards. Patients who call us before 08:30 to request and appointment will be asked to call back at 08:30.

Routine appointments

We release Routine appointments each day for the same day the following week (i.e. on Tuesdays we release the Routine appointments on the following Tuesday). It is currently not possible to book a Routine appointment more than a week ahead.

If you want to book a Routine appointment with a specific GP, you can see which days each doctor works on the Practice Team page.

All requests for Routine GP appointments must be made by telephone or by using the Online Services (see below). Please do not come to the Health Centre in person to ask for a GP appointment, you must do this by phoning us on 0300 790 6277 between 08:30 and 18:00 or by using the Online Services.

Most of our Routine appointments are face-to-face ones, but if you would prefer a telephone appointment please let our Patient Services Adviser know. We are unable to provide a fixed time for telephone appointments, and you need to be available to take the doctor’s call at any time that day.

When you get in touch, we’ll ask what you need help with. If you do not wish to provide our Patient Services Adviser with this information you do not have to.

On-the-day appointments

To request an appointment for today you need to phone us on 0300 790 6277 between 08:30 and 18:00. Please do not come to the Health Centre in person to ask for a GP appointment, you must do this by phoning us. On-the-day appointments are not available to book on-line.

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Please note that if your issue is one that can be dealt with by the East Lothian CWIC Service, we will offer you an appointment with them. Our Patient Services Adviser will discuss this with you when they are booking your appointment.

If no on-the-day appointments are available and your issue is medically urgent it can be triaged by one of our duty doctors. Please let us know if you think your issue is medically urgent.

Access the online appointment system

You can book Routine appointments and cancel any type of appointment with our Online Services (you need to be registered for them to do this):

Login for Online Services Register for Online Services

Appointments with a Nurse, HCA or Phlebotomist

We carry out the following services in the Health Centre. These involve face-to-face consultations with our nursing, HCA & phlebotomy staff.

  • Urgent blood samples & INR Testing
  • Routine blood tests
  • Cervical smear tests
  • Asthma reviews
  • COPD reviews
  • Diabetic reviews
  • Discussion of contraception issues

To arrange an appointment with a Practice Nurse, HCA or phlebotomist please contact Reception on 0300 790 6277. We recommend that you call after 11:00 to make these appointments, as there is usually good availability and you will avoid longer waits in the telephone queuing system.

Home visits

If you are housebound and need an appointment, you can request a home visit. Before arranging a home visit one of our duty doctors will phone you first to understand what you need.

To request a home visit, please phone the practice before 11:00.

Cancelling or changing an appointment

You can cancel your appointment in the following ways:

  • If you are registered for Online Services you can use this to cancel any appointment
  • using our online cancel an appointment form
  • phone us on during opening hours
  • reply CANCEL to your appointment reminder text message
  • If you are late for an appointment you may be asked to re-book.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, or by face-to-face
  • if you need an interpreter
  • if you have any other access or communication needs.

If you need help when we are closed

NHS Lothian is responsible for the care of patients outwith surgery hours.

The 111 service provides urgent care information and support if you think you need A&E but its not life-threatening, and advice when your GP, pharmacy or dental practice is closed.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

NHS24 will take relevant details and offer advice, or if appropriate, a consultation at a local base – likely to be East Lothian Community Hospital in Haddington or the Royal Infirmary.  A home visit will be arranged if this is required on medical grounds.

Additional information about your appointment with us
Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

Chaperone Policy

We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this will be arranged.

Intimate Examinations

During your care, a doctor may need to examine you in order to provide you with the best care. Occasionally this may involve an examination of intimate areas. We understand that this can be stressful and embarrassing. If this sort of examination is necessary:

  • We will explain to you why the examination is necessary and give you the opportunity to ask questions.
  • We will explain what the examination will involve, including whether you can expect it to be painful or uncomfortable.
  • We will obtain your permission before carrying out this examination You will be offered a chaperone.
  • At all times we will respect your privacy during the examination and while dressing and undressing.

Your doctor and the nursing staff will be happy to discuss any concerns you have about this.

Private Medical Examinations

Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.

These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.